Free Storage

Pingubuy offers up to 90 days of free storage for all products. You must ship your order before the 90-day deadline or pay to extend the storage period.

Free Quality Inspection & hotography

Pingubuy inspects each item upon arrival (primarily checking for size, damage, and stains) and provides free quality control uploads.

Free Packaging

Pingubuy offers free packaging; you can submit your package for packaging free of charge. However, additional services (such as bubble wrap, corner protection, and insurance) are available for a fee.

After-Sales Service

From the moment you purchase your product until your package arrives, we provide continuous after-sales support to fully protect your rights (including requests for returns/exchanges with the seller, package loss/customs detention, under/missing shipments, etc.).

Worldwide Shipping

Our shipping channels cover over 200 countries worldwide, mostly independently, partnering with leading logistics providers in various countries. We are renowned for our reliability and ensure your package arrives safely.

Combined Orders

You can combine multiple orders (from different sellers) into one package to save shipping costs. Alternatively, you can leave a message with your shipping requirements and we'll tailor a specialized shipping plan for you.

24/7 Support

All staff are online from 9:00 AM to 6:00 PM UTC+8; messages will not be responded to outside of these hours. If you need support outside of staff hours, please visit the Disicord server, which provides nearly 24/7 support.